FAQs Platinum Level of Restoration Service

Frequently Asked Questions

Water Damage

Q: How soon can the Allied Restoration come out for an emergency water damage or flood damage situation?

A: Allied Restoration Services Inc. has an emergency response team ready to dispatch within minutes. We are able to respond immediately and get on site within 2 hour once we schedule an appointment within our service area.

Q: How long will it take to dry down my property?

A: A normal size room that has been affected by water damage will dry usually within 3 days with our industrial fans and dehumidifiers. Some jobs will require more time depending on the size of the loss. Another thing to keep in mind is the type of water damage will affect the time frame; if the water is contaminated due to sewage backup, ground water, or overflow, the drying process will take longer.

Q:How long does it take for mold to grow once water damage has occurred?

A: Mold usually starts growing within 24-48 hours after the property has been damaged by water. Mold is found everywhere and the key to stopping mold growth is moisture control. We would stop the source of water and control the moisture in the affected areas to mitigate the damages. Allied Restoration also specializes in mold removal.

Q: How much does it cost for water damage repairs?

A: Water damage repair costs will vary by the amount of water damaged contents in the affected area. Our expert water damage estimators will come out to your property and provide a free consultation along with a detailed estimate of the damages in your property if you decide to use our services. Our estimators use the exact same estimating program as most companies and will have the exact same pricing for each damaged item. This means our estimates will be within your insurance budget to restore your home back to pre-loss conditions.

Q: What can I do to mitigate or prevent water damage?

A: Preventing water damage requires constant maintenance and awareness. Make sure the pipes are cleaned with snake drains instead of chemical liquid compounds to preserve the pipes for long term use. Educate everyone in the household to locate and shutoff the water supplies cutoff valve in cases of emergencies. Water damage experts are able to provide routine checks in the hold and provide maintenance.

Q: What should I do in a case of a flood, water leak or sewage overflow?

A: In the case of an emergency, immediately shutoff the water supply valve. Contact a water damage restoration company to help extract and contain the damages. Water or contaminated water should not sit and be allowed to damage the dry wall, floor and other building materials. After extraction, a proper dry down must be performed to avoid mold.

Q: What does the water damage restoration process look like?

A: An Estimator will come to determine the scope of work and damages on the property. An estimate will then be submitted to the insurance company for approval of work. Once approved the insurance company will distribute the check to the homeowner to pay for the estimate amount of work needed to restore the property back to pre-loss conditions.

Q: What are the 3 categories of water damage?

A: Clean Water – There is no significant threat of contamination and health problems if exposed to human contact. This type of water usually comes from water heaters, washing machines or appliances.

Gray Water – Water is contaminated and can cause harm and illness if exposed with physical contact.

Black Water – Water is severely contaminated and can cause severe illness if exposed with physical contact. The water is very unsanitary and usually comes from sewage backup, surface water and seawater.

Q: What are your service areas for water damage?

A: Allied Restoration service area ranges from Santa Monica, San Bernardino, Irvine, Riverside and everything in between. The main counties we serve are Los Angeles County, Orange County, Riverside County and San Bernardino County. If your area seems out of reach, give us a call and we can make special arrangements!

Mold Remediation

Q: What is mold? How do I get rid of mold?

A: Mold is found virtually everywhere. Mold only becomes a threat when they have a source (water) to grow and multiply into colonies. Some mold contains toxic spores like black mold. Black mold is known as Stachybotrys, which has been known to cause negative health symptoms, especially people with breathing issues. The best way to get rid of mold is by hiring a mold remediation company that can contain the mold and eliminate the mold without spreading the spores.

Q: How long will it take to get rid of black mold?

A: Black mold is treated like any other mold. Allied Restoration runs standard mold removal procedures to get rid of any mold within hours. We set up a containment to make sure the mold spores do not spread to any other areas of the room. We then scrub down the mold with anti-microbials and utilize HEPA air purifiers. Once the mold is completely removed and we have tested the area to be free of mold, we remove the containment.

Q: Can I clean the mold myself?

A: If you have the expertise and equipment to remediate the mold without contaminating any other areas within your household then that would be fine. Be sure to look up safety precautions when cleaning mold, for example do not mix any chemicals that may create a toxic reaction. Otherwise, it is always wise to let a professional like Allied Restoration to take care of the mold remediation with guaranteed work and satisfaction.

Q: What are the side effects of being exposed to mold?

A: Some side effects of being exposed to mold or mildew can cause allergy-like symptoms, such as respiratory distress, inflammation and rashes. Please consult a medical doctor if you are experiencing such symptoms. If mold is exposed onto materials like wood or drywall, it can start to deteriorate and diminish the structural integrity of your property.

Insurance Claims

Q: Will insurance cover the water damage done to my property?

A: Every situation is different but generally speaking, if the damage occurs suddenly (instead of gradually over a period of over a month or longer), resulting damages are covered by most insurance companies. Our team of experts can reasonably predict if a loss will be covered at our initial inspection.

Q: Should I file a claim?

A: This will depend on the scope of the damages and type of work. A professional like Allied Restoration will be able to consult and help you determine if you need to file a claim or not! If we suggest you do not file a claim, the damage is going to be minor and we are able to help without a problem!

Q: Do we work with insurance?

A: Yes! We work with insurance companies to restore homes! We are preferred vendors for most insurance companies and we always work within the budget of the insurance companies after the approved estimates have been finalized. Emergency services and reconstruction can all be covered and worked with on our end. Don’t hesitate to contact us for consultation and an estimate on the damaged property.

Q:What if I do not carry insurance policies or insurance coverage for the damages? Or what if my insurance is denying the claim?

A: We understand that these unfortunate circumstances occur, and we have guided many homeowners through this same process. We work with your budget in order to get the job done and your home is rightfully restored. If needed, we also provide financing and payment plans to make sure you are taken care of.

Q: Does Allied Restoration do commercial restoration insurance work?

A: Yes! Allied has completed commercial water damage restoration jobs. We are preferred vendors for most insurance companies!

About Coronavirus

Q: How does COVID-19 spread?

The primary mode of transmission is person-to-person. The virus spreads by being in close contact (within about 6 ft.) with an infected person or through respiratory droplets produced when an infected person coughs or sneezes. The droplets can then land on a person's mouth or nose or possibly be inhaled into the lungs. An infected person not exhibiting symptoms can also transmit the virus to other people. It is also possible that the virus may spread from touching a surface that has the virus on it and then touching your mouth, nose or eyes.

Q: What should I do if I have had close contact with someone who has COVID-19?

Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COIVD-19. Take your temperature and follow CDC guidance if you have symptoms.

Q: How long should I self-quarantine for if I've been exposed to COVID-19?

Per CDC guidelines, the amount of time that you will be on self-quarantine is 14 days from the last day of exposure to COVID-19.

Q: What cleaning products should I use to protect against COVID-19?

Clean and disinfect frequently touched surfaces such as tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them using detergent or soap and water prior to disinfection. To disinfect, most common EPA-registered household disinfectants will work. See CDC's Recommendations for household cleaning and disinfection.

Q: What is the difference between cleaning and disinfecting?

Cleaning with soap and water removes germs, dirt, and impurities from surfaces. It lowers the risk of spreading infection. Disinfection kills germs on surfaces. By killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Q: Is cleaning alone effective against the coronavirus disease?

Cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection. If a surface may have gotten the virus on it from a person with or suspected to have COVID-19, the surface should be cleaned and disinfected. Disinfecting kills germs on surfaces.

Q: How do I clean and disinfect machinery or equipment?

Current evidence, though still preliminary, suggests that SARS-CoV-2, the virus that causes COVID-19, may remain viable for hours to days on surfaces made from a variety of materials. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

If the machinery or equipment in question are not accessible to employees or have not been in contact with someone infected with COVID-19, they will not present an exposure hazard.

If machinery or equipment are thought to be contaminated and can be cleaned, follow the CDC cleaning and disinfection recommendations. First clean dirty surfaces with soap and water. Second, disinfect surfaces using products that meet EPA’s criteria for use against SARS-Cov-2external iconexternal icon and are appropriate for the surface.

If machinery or equipment are thought to be contaminated and cannot be cleaned, they can be isolated. Isolate papers or any soft (porous) surfaces for a minimum of 24 hours before handling. After 24 hours, remove soft materials from the area and clean the hard (non-porous) surfaces per the cleaning and disinfection recommendations. Isolate hard (non-porous) surfaces that cannot be cleaned and disinfected for a minimum of 7 days before handling.

Q: Can Janitorial staff clean COVID-19?

This section provides guidance for environmental services (i.e., janitorial, cleaning) workers. This guidance supplements the general interim guidance for U.S. workers and employers of workers with potential occupational exposures to SARS-CoV-2, including the detailed section on Environmental Cleaning and Decontamination. Note that workers performing environmental services or janitorial tasks in healthcare settings, particularly where they may be exposed to suspected or confirmed COVID-19 patients, may need protections described in the Healthcare Workers and Employers section.

Employers should remain alert of changing outbreak conditions, including as they relate to community spread of the virus and testing availability, and implement infection prevention measures accordingly. As states or regions satisfy the gating criteria to progress through the phases of the guidelines for Opening up America Again, employers will likely be able to adapt this guidance to better suit evolving risk levels and necessary control measures in their workplaces.

Employers should assess the hazards to which their workers may be exposed; evaluate the risk of exposure; and select, implement, and ensure workers use controls to prevent exposure. The table below provides examples of environmental services work tasks associated with the exposure risk levels in OSHA's occupational exposure risk pyramid, which may serve as a guide to employers in this sector.

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