It's been a little over a month since Allied Restoration finished the repair and remodel of our family room due to water damage. We were expecting our second child in September when my wife noticed that the drywall in a bathroom connected to the family room was starting to bubble in April of 2020.
She was concerned about the potential of mold being present. What we thought would be an easy drywall repaired turned into a much bigger issue.
We contacted our insurance agent and was given a list of companies to call. Either due to Covid-19 or disinterest, none of them would even come out to give us an estimate. That being the case, I turned to Yelp. Allied Restoration wasn't the first place I called, but they were the first place that said they would come out to assess the damage. They were there in four hours with team to stop any further damage.
Luckily for us, the water was not flowing and causing further damage. Jordon and the rest of the team was extremely professional and courteous.
It was not a pretty sight when they tore out the bathroom and half of our family room....we didn't know what we got ourselves into.
Now time to deal with the claims adjusters... This process wasn't bad at all. Will from Allied provided detailed estimates on what it would cost to return the room back to original and we were cut a check.
Now who wants to go back to exactly what you had before? We used this opportunity to create a whole new look for this area with a remodeled. Will worked with us on changes we wanted, items we would do ourselves and recommendations. Once agreed upon, it was time to start the work.
Jose and Giovanni were our repair/remodel team. (With a few others whose names I didn't get). They were there getting the project moving as fast as they could dealing with Covid slowing down supplies and labor. They also dealt with numerous changes my pregnant wife was making (sorry honey).
This was the first time we have done any sort of remodel of this magnitude and didn't quite know what to expect, but the whole team at Allied Restoration was great. We got our completion document on August 20th and two days later, my second son was born. We were so happy we were not dealing with construction and a new baby at the same time, I sent Jose a birth announcement with a short thank you for getting the project done in the nick of time. The next day we received flowers of congratulations for the birth from the whole Allied Team. It was great only dealing with one company during this whole process and Allied Restoration's customer service was top notch. I felt like I had a whole team of individuals checking on the progress and making sure everything was going ok. Shout outs to Jae and Amber who I only dealt with via email and phone.
Overall, I am very happy with the service Allied Restoration provided and would use again if needed. Though it's not a service I hope I need anytime soon.
- Robert C.